Shipping and returns

SHIPPING

Shipping address needs to be a physical address. If you would like your goods delivered to a PO Box then we can send it via NZpost, but delivery can take anywhere from 3 to 10 days.

  • We endevour to have your order delivered within New Zealand within 3 to 4 working days.
  • All prices include 15% gst (for NZ customers)
  • We try to be as fair as possible with our delivery fees. A surcharge of $4.90 does apply for rural.
  • If your parcel is extra large, we may contact you first to confirm the cost of delivery.

International Orders may be subject to Customs charges. We have no control over this. It is your responsibility to check customs and import regulations before ordering from us (thecrystalpoint). We accept no responsibility or liability for custom charges or regulations overseas.

RETURNS OR REFUNDS

We will fully refund you on any returned items/s if for any reason you are dissatisfied with the items/s you have purchased, providing that:

  • The product has not been used, damaged and is returned to us in it's original undamaged packaging.
  • The product must be returned within 14 days of receipt.
  • Postage charges when returning goods are the responsibility of the customer.

We will provide a cash refund or credit for any short deliveries. Once your order has been lodged for delivery, we cannot cancel your order.