Terms and Conditions

These terms and conditions govern all transactions between The Crystal Point (thecrystalpoint.nz) and you as our client for any sale of goods or services between The Crystal Point (thecrystalpoint.nz) to you. The governing law shall be New Zealand Law.


Acceptance of terms and conditions:

By using the website, registering as a member on “The Crystal Point website”, purchasing goods or subscribing to our newsletters you accept the terms and conditions listed below. You cannot use our services if you do not accept these conditions.



You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your account details to any third parties. If you choose to share your user name, email address and password or your information with any one else, you are responsible for all actions taken with this information.

Privacy Policy:

By browsing this website, you agree to the following Privacy Policy:

Information Collection and Use
thecrystalpoint.nz collects information from our customers in our onlineshop, and is the sole owner of this information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

You can browse our website and onlineshop at thecrystalpoint.nz without registering. However, to enjoy all the services of thecrystalpoint.nz, including checkout, access to your order history and a personalised address book, you must first complete the registration form.

We request information from you on our order form. Here we request you provide your contact information like name, invoice- and shipping address. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this contact information is used to get in touch with you.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad information for aggregate use. IP addresses are not linked to personally identifiable information.

thecrystalpoint.nz may occasionally contain links to other sites. Please be aware that thecrystalpoint.nz is not responsible for the privacy practices and contents of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Email Communications
You may choose to receive occasional email communications regarding our site, partner offers, special offers or services, products or newsletters. We will only send you these emails if you give us permission, and you may choose to stop receiving them at any time.

You will always have the opportunity to “opt-out” from receiving email communications from us. Opt-out information is provided with every marketing email.

Notification of Changes
If we ever change our privacy policy, we will inform our customers about these changes. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will not do so without first gaining your permission.



By viewing the pages or placing orders on this website your use of the services is at your sole risk, you acknowledge that you have read and accepted these disclaimers.

The information on this website is provided for general information only. The Crystal Point (thecrystalpoint.nz) has provided this information for the benefit of users in good faith and with all possible care.

The Crystal Point does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on our web site, email messages or by our staff.


The Consumer Guarantees Act:

All products are supplied on a wholesale basis for the purpose of reselling or manufacturing of goods.



While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, you agree that, to the maximum extent permitted by law, any and all liability and responsibility of The Crystal Point to you or any other person is excluded regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise. The Crystal Point liability and responsibility is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss.



You agree to release, indemnify and keep indemnified The Crystal Point (thecrystalpoint.nz) from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by you.


If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Please note that you may have additional rights under the Consumer Guarantees Act.



The names of actual companies and products mentioned on the website may be the trademarks of their respective owners. No association or partnership with any company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.



All content within this web site, included but not limited to text, graphics, images, icons, are the property of The Crystal Point or its content suppliers. Transfer, download, reproduction, copy, republish of all content within this site are strictly prohibited,


Product Descriptions, images and errors:

We try our best to describe our products as accurately as possible, however due to different lighting conditions, colours may appear different. Items may appear larger or smaller in pictures, refer to the size or measurement in product descriptions.

Quantities shown in mixed packs are estimates only. Please allow a 10% margin for error. Our policy is to provide a cash refund for any short deliveries.

Out of stock items:

Stock levels are updated weekly, but in some cases we will not be able to supply all items on your order. We will remove the out of stock items from your order and ship the remaining items.


Loss or Damage of Goods in Transit:

All items purchased from The Crystal Point are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. All items are securely packaged and any damaged parcels should be brought to the attention of the courier on receipt. In all cases we will provide a tracking / reference number if requested once we ship your product. For missing parcels please contact the courier company directly stating your reference number. Non-signature deliveries are at your own risk.


Please ensure you use the correct delivery address as we can not replace items due to wrong or missing address details.



We will fully refund you on any returned item/s if for any reason you are dissatisfied with the item/s you have purchased from us, providing that:

* The product has not been used.

* The product has not been damaged.

* The product is returned to us in it's original undamaged packaging.

* The product must be returned within 14 days of receipt.

* Postage charges when returning goods are the responsibility of the Customer.


We will provide a cash refund or credit for any short deliveries. Once your order has been lodged for delivery we cannot cancel your order.


Incorrect Bank Account Number:

The Crystal Point gives the purchaser the choice to pay for products through our Bank Account. If the Customer credits money to the incorrect bank account number, The Crystal Point will not accept any responsibility for correcting payment and the goods will not be dispatched.


Mailing Cash:

The Crystal Point does not recommend that cash be mailed for payment of products. It is not one of The Crystal Point options of payment. If the customer does mail cash, The Crystal Point accepts no responsibility for the theft, loss or otherwise non-delivery of mailed items.

Updating Your Personal Details:

You can update your personal information and contact details at any time, by logging in to our website and selecting the “Account Details” menu option.